Take your customer service to a new level, manage your online reputation, know your legal options with customer disputes and gain valuable tips from our panelists on the following topics:
Customer Service: Going Above and Beyond ~ Gus Sokos, Owner Demetrio's Pizza House
Online Reputation: Responding to Online Customer Comments is Key ~ Nick Choat, Owner Sport Clips Haircuts of Bradenton
Mediation: When a Little Help is Needed to Mediate Disputes ~ Heather Blanton, 12th Judicial Circuit Court Citizen Dispute Settlement Program
Legal Matters: Strategies for preventing and resolving legal issues with customers without ever setting foot in the courtroom. ~ Janelle Esposito, Esq., Esposito Law Group